OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 96 comments received in the last 90 days.
10 March 2025
Amy Martin as before has been a pleasure to do business with. Lewis McVie did an excellent handover
09 March 2025
The salesman was professional polite and knowledgeable. He kept me up to date on my order from start to finish
08 March 2025
Absolutely dedicated team.
04 March 2025
Excellent experience. Relaxed atmosphere and attentive staff. The handover of the car was great - Lewis walked me through the cars features in detail and made everything smooth.
04 March 2025
Edward took great care to ensure I was introduced to my new Mini. He was very patient and thorough, going through all the features.
01 March 2025
Very satisfied
14 February 2025
Josh Carrol at the Ashford branch was delightful; professional, friendly, extremely helpful and patient with my many questions. I could not have asked for a better service.
14 February 2025
Swift, effective initial communications via Carwow and able to offer a very agreeable price. Despite this being a remote transaction, Amy was fantastic throughout the process, keeping in constant communication via phone and email.
11 February 2025
Again, Tim made it all very easy
19 March 2025
Work done on time and great coffee in waiting area
19 March 2025
No issues at all, plain sailing from start to finish
18 March 2025
Courtney was helpful and responsive
18 March 2025
Straightforward service
17 March 2025
Excellent customer care
17 March 2025
Great service but a tad expensive
16 March 2025
Great team. Very welcoming and kept me informed.
15 March 2025
Booked service and additional front brake pad replaced in convenient time slot. Kept fully informed by the rvice desk.
15 March 2025
Lewis quickly grasped we were serious about buying the Mini and was very competent in his knowledge of the Mini range. Lewis was very reassuring that we weren't going to have to suffer the same service not given by the Land Rover wing of Barrett's
14 March 2025
Good
18 March 2025
Josh at the Ashford centre was excellent. Really helpful and very personable.