OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 88 comments received in the last 90 days.
03 May 2025
Friendly atmosphere
02 May 2025
Amy
30 April 2025
Everything went very smoothly and I always felt that I could talk to someone to raise any queries.
27 April 2025
We've not been able to give five stars to our experience as when we collected our new Mini the BMW network had gone down Nationally. Tim and various members of staff tried to help. Tim kindly came to our house at 8.30 am next day to connect us.
24 April 2025
Amy was an excellent sales person. She was very friendly, not at all pushy and extremely knowledgeable.
24 April 2025
Lewis and all other crew were very friendly and helpful. My deal was done with no issue. they have to use new MINI process and that was so quick to process.
15 April 2025
Tim was outstanding. Knowledgeable, helpful and friendly. Always keen to help and provide information. Demonstrated new tools compared to previous mini.
15 April 2025
Communication was excellent and efficient. Customer service was friendly and helpful.
15 April 2025
Ashford Mini were exceptional. Courteous, friendly, professional and eager to help. They also listened to my needs. A special mention to Ed Shields who really took his time helping me.
18 May 2025
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17 May 2025
Courtney was very efficient and friendly, She is a credit to the dealership
15 May 2025
Quick and efficient
15 May 2025
All good, but expensive
14 May 2025
Courtney the Service advisor was professional and efficient.
14 May 2025
Positive experience
08 May 2025
Jodie was fantastic
08 May 2025
They went above and beyond.
08 May 2025
Good customer service
07 May 2025
Everything was done on time and to a high standard.
07 May 2025
Josh was helpful and explained everything we needed to know. we would like to say he is a cerdit to your company.He explained everything we needed to know from start to finish .This is our 4th mini purchase and the upgrade gets better each time .