OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
106 ratings and 79 comments received in the last 90 days.
04 July 2025
Excellent service prior and after delivery
27 June 2025
Excellent attentive service from Amy at Barrett's of Ashford
25 May 2025
Fantastic service again from Tim making sure I was fully aware of all the features of the new car. He also made sure that I was happy with the driving experience of the new car and offered a great insight into the vehicle as he uses the same vehicle
07 May 2025
Josh was helpful and explained everything we needed to know. we would like to say he is a cerdit to your company.He explained everything we needed to know from start to finish .This is our 4th mini purchase and the upgrade gets better each time .
03 May 2025
Friendly atmosphere
02 May 2025
Amy
30 April 2025
Everything went very smoothly and I always felt that I could talk to someone to raise any queries.
27 April 2025
We've not been able to give five stars to our experience as when we collected our new Mini the BMW network had gone down Nationally. Tim and various members of staff tried to help. Tim kindly came to our house at 8.30 am next day to connect us.
24 April 2025
Lewis and all other crew were very friendly and helpful. My deal was done with no issue. they have to use new MINI process and that was so quick to process.
09 July 2025
Courtney was very helpful and kept me up-to-date with everything that was being done. Also let me know when car was ready for collection.
08 July 2025
Efficient and timely
07 July 2025
The job was completed.
05 July 2025
The service and attention to detail was excellent.
03 July 2025
Very welcoming
30 June 2025
Several cautionary faults were found during the service and these were not picked up on MOT so I am a little suspicious..
30 June 2025
Excellent service with plenty of communication. Brilliant.
28 June 2025
As my comment above the service I received was excellent Also very professional.
26 June 2025
polite
25 June 2025
Tommy the salesman was professional and knowledgeable
07 July 2025
We were extremely satisfied, we were met with kindness and warmth at the centre, it felt like a 10 out of 10 experience.